What services are included ? how many years for the warranty ?
Fangpusun after-sales service include support Product selection, installation consulting services , warranty service, training, and repair .
Although we only sell solar charge controllers , Power Inverters and accessaries , haven’t for all solar system , but our engineers all have more than 15 years Professional experience can provide for you when you have any problems in your solar system .
2 Years : For All of PWM and MPPT Solar Charge Controllers ; Battery Accessaries such as BMV 700/702 , Battery Balancer ; PROsine Series Power Inverters .
5 Years : For Xtender XTM XTH Inverters
What is the specific process of after sales service ?
* Please Keep photos or videos as much as possible when problems occur .
* Take a Pictures of your Products lables (ID)
* Contact with us .
Our Staff will be feedback all your information to our engineer and reply your message in 24 hours , after the engineer confirm it we will decide to send the parts to you for replace or send the New Unit for replace .
What if my product has exceeded its warranty ? Did you also repair OUTBACK , STECA or Studer Products .
* If the Unit exceeded its warranty and damage very serious , we will suggest use one new unit , and we can try provide you a nice discount . If not we can help you repair the unit in free .
* Yes , we can repair the all of OUTBACK , STECA , STUDER models which we also have , Fangpusun are not the first to do it , But we do the best .